Last Updated: 2026
Version 1.0 – 2026
This Returns, Replacements & Warranty Policy (“Policy”) governs product returns, replacement requests, warranty claims, defective product claims, transit damage claims, and related matters for physical raw materials and products supplied by Ainan, operating under Ainan Signage Network.
By purchasing physical goods from Ainan, User acknowledges that this Policy has been read, understood, and accepted.
This Policy applies only to physical products and raw materials supplied through Ainan-approved channels.
This includes but is not limited to:
This Policy applies to purchases made by:
Digital products are not governed by this Policy.
Digital services are covered separately under the Refund & Cancellation Policy.
Due to the technical and electrical nature of signage raw materials, products sold by Ainan are subject to strict return and warranty conditions.
Unless explicitly stated otherwise:
Sold goods are generally non-returnable after delivery, opening, installation, usage, modification, or physical handling beyond reasonable inspection.
Return or replacement eligibility depends strictly on this Policy.
Delivery shall be deemed accepted when product is:
Risk may transfer upon delivery unless otherwise required by law.
Buyer must inspect products as soon as reasonably possible after delivery.
Inspection should include:
Delayed inspection increases claim risk.
Return or replacement may be considered only in limited circumstances.
Potential eligible cases include:
Eligibility remains subject to verification by Ainan.
Ainan may require evidence before approving claims, including:
Without sufficient evidence, claims may be rejected.
Products shall generally be non-returnable in situations including but not limited to:
Non-returnable status applies even if product is no longer required by buyer.
Returns are generally not accepted for:
These do not constitute product defect.
Products damaged during shipping may qualify for replacement or claim review.
Transit damage must be reported within: 24 to 48 hours of delivery
Delayed reporting may result in rejection.
Transit damage claims should include:
Failure to provide reasonable evidence may weaken claim eligibility.
Certain electronic products may be eligible for DOA claim if they are non-functional immediately upon delivery and before installation misuse.
Examples may include:
DOA claim may be considered only if:
Ainan reserves right to inspect before approval.
Warranty, where applicable, shall apply only to eligible products and only subject to the conditions defined in this Policy.
Warranty coverage varies by product category.
Not all products carry warranty.
Certain eligible electronic products may carry limited warranty, subject to manufacturer terms or Ainan-supported warranty terms.
Examples may include:
Warranty duration, if applicable, may vary by product and batch.
Unless explicitly stated otherwise, the following categories generally carry no warranty:
These products are considered usage-sensitive or consumable products.
Certain products have natural operational life and are categorized as burning / consumable products.
These include but are not limited to:
Such products naturally degrade over time due to usage conditions.
Buyer acknowledges that burning products have limited operational life depending on:
Failure after operational usage or burn-span completion does not constitute manufacturing defect.
Such failures are generally non-warrantable.
Warranty shall be void and no replacement/refund shall be provided if damage occurs due to reasons outside verified manufacturing defect.
No warranty applies in cases involving:
This clause is extremely important.
Products designed for low-voltage operation such as:
must be operated only with appropriate compatible power systems.
If such products are directly connected to 220V AC power and become damaged, burned, or short-circuited, no warranty, replacement, or refund shall apply.
Such damage is treated as buyer-side misuse, not manufacturing defect.
Warranty does not cover damage caused by:
Warranty does not cover failures caused by:
Installation risk remains buyer responsibility.
Replacement or return may be considered where genuine manufacturing defect is verified.
Manufacturing defect generally means product failure due to inherent defect existing before normal usage.
Examples may include:
Claim approval remains subject to inspection.
The following are generally not manufacturing defects:
If Ainan ships the wrong product or wrong quantity due to Ainan-side fulfillment error, return or replacement may be approved.
Examples:
Such claims must be reported promptly.
Shipping responsibility depends on cause of return.
If issue is due to:
Ainan may choose to bear reasonable return/replacement logistics cost.
If issue arises due to:
Buyer shall bear all shipping and related costs.
Approved replacement timelines may vary depending on:
Replacement processing may take reasonable business time.
Immediate replacement is not guaranteed.
To the maximum extent permitted by law, Ainan’s liability regarding physical products shall be limited to one or more of the following remedies at Ainan’s discretion:
Ainan shall not be liable for indirect losses including:
This Policy shall be governed by laws of India.
Disputes shall first attempt mutual resolution.
If unresolved, courts located in: Jaipur, Rajasthan, India shall have exclusive jurisdiction.
By purchasing physical goods from Ainan, Buyer acknowledges and agrees that:
Consent statement:
☑ I have read, understood, and accepted the Returns, Replacements & Warranty Policy of Ainan Signage Network.