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Privacy Policy

Last Updated: 2026

PRIVACY POLICY

Version 1.0 – 2026

This Privacy Policy (“Policy”) explains how Ainan, operating under Ainan Signage Network, collects, uses, stores, processes, protects, and shares information when users access or use Ainan services, websites, dashboards, AI systems, subscriptions, content, products, or related services.

By accessing or using any Ainan service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.


1. INTRODUCTION

Ainan respects user privacy and recognizes the importance of protecting personal and business information.

This Privacy Policy describes how information is handled across all Ainan-operated platforms and services.

Ainan aims to collect only data reasonably necessary for legitimate business, operational, security, legal, and service-related purposes.


2. DEFINITIONS

For purposes of this Policy, the following definitions shall apply unless context requires otherwise.

2.1 Ainan / Company

“Ainan” or “Company” refers to Ainan, operating under Ainan Signage Network, including its owners, affiliates, employees, contractors, advisors, vendors, successors, assigns, and authorized representatives.

2.2 Platform

“Platform” includes all digital or physical systems operated or provided by Ainan including but not limited to:

  • websites
  • dashboards
  • CRM systems
  • AI systems
  • web applications
  • training portals
  • communication systems
  • internal tools
  • automation systems

2.3 User

“User” means any individual, business, subscriber, franchisee, demo user, free user, visitor, or entity interacting with Ainan services.

This includes:

  • Website Visitors
  • Free Users
  • Demo Users
  • AuroxAI Plus Subscribers
  • Franchise Partners
  • Customers
  • Vendors

2.4 Personal Data

“Personal Data” means information that identifies or can reasonably identify an individual or business representative.

Examples include:

  • name
  • email
  • mobile number
  • address
  • business details
  • GST information
  • billing details
  • IP address

2.5 Non-Personal Data

“Non-Personal Data” means technical or analytical information that does not directly identify a person.

Examples include:

  • browser type
  • device type
  • session duration
  • usage patterns
  • click activity
  • performance metrics

3. SCOPE OF POLICY

This Privacy Policy applies to all data collected through:

  • Ainan websites
  • AuroxAI
  • dashboards
  • subscriptions
  • payment workflows
  • demo access
  • franchise onboarding
  • support communications
  • training platforms
  • lead systems
  • business interactions

This Policy applies whether access occurs through:

  • desktop
  • mobile
  • browser
  • web app
  • third-party integrations

4. CONSENT

By using Ainan services, User provides consent to collection, processing, storage, and usage of information in accordance with this Privacy Policy.

Consent may be provided through:

  • website usage
  • signup
  • account creation
  • OTP verification
  • payment completion
  • dashboard access
  • AI interaction
  • checkbox confirmation
  • continued usage of services

Where required by law, Ainan may request additional consent for specific data processing activities.

4.1 Voluntary Submission

Certain information is voluntarily provided by User during:

  • registration
  • inquiry submission
  • lead submission
  • payments
  • support requests
  • AI conversations
  • franchise applications

User is responsible for ensuring submitted data is accurate and lawful to share.


5. INFORMATION WE COLLECT

Ainan may collect information directly, automatically, or through authorized third-party systems.

5.1 Information Provided by User

Information directly submitted by User may include:

Identity Information

  • full name
  • company name
  • designation
  • business category

Contact Information

  • email address
  • phone number
  • WhatsApp number
  • billing address
  • shipping address

Business Information

  • business location
  • GST details
  • operational capacity
  • service areas
  • production capabilities

Account Information

  • username
  • password
  • profile preferences
  • subscription details

Payment Information

Depending on payment workflow, limited payment-related information may be collected such as:

  • transaction ID
  • billing metadata
  • payment status
  • invoice data

Ainan generally does not store full sensitive payment credentials such as complete card details unless explicitly handled by compliant payment infrastructure.

5.2 Automatically Collected Data

Ainan may automatically collect technical data including:

  • IP address
  • browser type
  • device type
  • operating system
  • time zone
  • login timestamps
  • session activity
  • navigation behavior
  • crash reports
  • error logs

Such data helps improve performance, security, and reliability.

5.3 Communication Data

Ainan may collect information shared through communications including:

  • emails
  • support chats
  • WhatsApp messages
  • calls
  • dashboard messages
  • AI conversations

Communication data may be retained for service quality, training, support, compliance, and dispute resolution purposes.


6. HOW WE USE INFORMATION

Ainan may use collected information for legitimate business, operational, security, legal, service delivery, and platform improvement purposes.

Data usage is limited to reasonable purposes necessary for operating Ainan services.

6.1 Service Delivery

Collected data may be used to provide and operate services including:

  • account creation
  • user authentication
  • subscription management
  • dashboard access
  • AI service delivery
  • support services
  • training access
  • lead routing
  • raw material workflows

Without certain data, some services may not function properly.

6.2 Account Management

User data may be used for account-related operations including:

  • login verification
  • password reset
  • account recovery
  • profile management
  • subscription status
  • access control
  • user verification

This helps maintain service continuity and security.

6.3 Customer Support

Information may be used to provide support including:

  • issue resolution
  • complaint handling
  • technical troubleshooting
  • service guidance
  • onboarding assistance

Support interactions may be reviewed for quality assurance.


7. AI DATA PROCESSING (AUROXAI)

This section is highly important for users interacting with AuroxAI.

User acknowledges that AI interactions may involve processing of submitted data, prompts, uploaded files, and conversation history.

7.1 AI Input Processing

When User interacts with AuroxAI, the following may be processed:

  • prompts
  • messages
  • uploaded files
  • questions
  • business requirements
  • conversation context
  • feedback
  • AI interaction preferences

Processing may occur through Ainan systems and/or approved third-party AI infrastructure.

7.2 AI Conversation Storage

Ainan may store AI interactions including:

  • chat history
  • prompts
  • responses
  • file context
  • AI session metadata
  • usage statistics

Storage may occur for:

  • service continuity
  • conversation context
  • quality improvement
  • abuse detection
  • debugging
  • safety monitoring
  • support assistance

7.3 AI Training Restriction

Unless explicitly stated otherwise in a specific product policy, Ainan does not intentionally use confidential customer data for unauthorized external commercial exploitation.

However, User should avoid sharing highly sensitive third-party confidential data unless necessary and legally permitted.

Examples include:

  • confidential client contracts
  • banking credentials
  • passwords
  • secret access keys
  • highly sensitive personal records

7.4 AI Limitations & Privacy Risk

User understands that no AI system can guarantee:

  • perfect privacy
  • zero breach risk
  • zero processing risk
  • zero model error

Users should exercise reasonable caution while sharing data with AI systems.


8. ANALYTICS & PLATFORM IMPROVEMENT

Ainan may use collected data to improve system performance and user experience.

8.1 Performance Optimization

Data may be used for:

  • bug fixing
  • speed optimization
  • UI improvement
  • performance monitoring
  • feature enhancement
  • workflow refinement

This helps improve platform reliability.

8.2 Usage Analytics

Ainan may analyze aggregated usage data such as:

  • most used features
  • session duration
  • AI usage patterns
  • engagement metrics
  • drop-off behavior
  • content consumption trends

Such analytics help improve products and services.

8.3 Personalization

Data may be used to personalize user experience including:

  • recommended content
  • relevant training
  • AI response context
  • preferred language
  • user-specific suggestions
  • saved settings

Personalization improves efficiency and usability.


9. FRAUD PREVENTION & SECURITY

Ainan may process data to detect and prevent abuse, fraud, misuse, or unauthorized access.

9.1 Security Monitoring

Ainan may monitor activity for detecting:

  • suspicious logins
  • credential abuse
  • bot activity
  • scraping
  • fraud
  • spam
  • unusual behavior
  • malicious traffic

Monitoring helps protect users and systems.

9.2 Risk Scoring

Certain activities may trigger automated or manual risk review including:

  • repeated failed logins
  • unusual usage spikes
  • abnormal AI activity
  • suspicious payment disputes
  • account sharing indicators

Such review may result in temporary restrictions.


10. LEAD & BUSINESS DATA PROCESSING

For applicable services, Ainan may process business-related data for operational workflows.

10.1 Lead Processing

Lead-related information may be used for:

  • qualification
  • routing
  • filtering
  • territory allocation
  • CRM workflows
  • performance analysis

Lead data processing helps optimize network efficiency.

10.2 Business Evaluation

Business information may be used to evaluate:

  • franchise eligibility
  • operational capability
  • service coverage
  • support suitability
  • onboarding readiness

This helps maintain network quality.


11. MARKETING & COMMUNICATION

Ainan may use data to communicate important service-related information.

11.1 Service Communications

Users may receive communications related to:

  • account status
  • subscription expiry
  • invoices
  • payment reminders
  • system alerts
  • policy changes
  • security warnings
  • service announcements

These communications may be essential for service operation.

11.2 Promotional Communications

Users may also receive marketing communications regarding:

  • new features
  • offers
  • training launches
  • product announcements
  • webinars
  • promotional campaigns

Where applicable, Users may opt out of non-essential promotional communication.


12. DATA SHARING & DISCLOSURE

Ainan does not sell personal data as a primary business activity.

However, data may be shared where reasonably necessary for legitimate business, operational, technical, security, legal, or compliance purposes.

12.1 Internal Access

User data may be accessed internally by authorized personnel on a need-to-know basis including:

  • management
  • support staff
  • technical team
  • authorized contractors
  • compliance personnel
  • advisors

Internal access is limited to legitimate operational purposes.

12.2 Business Transfers

In the event of:

  • merger
  • acquisition
  • restructuring
  • asset sale
  • business transfer
  • strategic partnership

User data may be transferred as part of business continuity, subject to applicable law.


13. THIRD-PARTY SERVICE PROVIDERS

Ainan may engage third-party providers to support operations.

Such providers may process limited data necessary for service delivery.

13.1 Third-Party Categories

Third-party providers may include:

  • hosting providers
  • cloud infrastructure providers
  • payment gateways
  • AI service providers
  • messaging providers
  • email delivery providers
  • analytics tools
  • CRM integrations
  • storage providers
  • cybersecurity services

13.2 Limited Sharing Principle

Ainan attempts to share only data reasonably necessary for required services.

Third-party access is limited to relevant operational scope.

13.3 Third-Party Responsibility Limitation

While Ainan takes reasonable care in selecting service providers, Ainan does not control all third-party infrastructure.

Accordingly, Ainan cannot guarantee:

  • zero downtime
  • zero breach risk
  • zero service interruption
  • zero processing errors

where third-party systems are involved.


14. PAYMENT DATA PROCESSING

Payments may be processed through approved payment infrastructure.

14.1 Payment Processors

Payment workflows may involve third-party processors including but not limited to:

  • payment gateways
  • banks
  • wallet providers
  • UPI processors
  • invoice systems

14.2 Sensitive Financial Data

Ainan generally does not intentionally store full sensitive financial credentials such as:

  • complete debit card details
  • complete credit card details
  • CVV
  • banking PIN
  • UPI PIN

Such sensitive credentials are typically processed directly by compliant payment infrastructure.

14.3 Payment Verification Data

Ainan may retain limited payment-related data including:

  • transaction IDs
  • invoice details
  • payment timestamps
  • billing metadata
  • payment status

This data may be retained for audit, support, compliance, accounting, and dispute resolution.


15. LEGAL DISCLOSURE

Ainan may disclose information where required by law or reasonably necessary to protect legal rights.

15.1 Regulatory & Legal Requests

Data may be disclosed to:

  • courts
  • regulators
  • law enforcement agencies
  • government authorities
  • legal advisors

when required by:

  • law
  • legal process
  • court order
  • regulatory obligation

15.2 Rights Protection

Disclosure may also occur where reasonably necessary to protect:

  • Ainan legal rights
  • user safety
  • public safety
  • fraud investigations
  • contractual enforcement
  • intellectual property rights

16. DATA RETENTION

Ainan may retain collected data for as long as reasonably necessary for legitimate business, legal, operational, audit, compliance, or security purposes.

16.1 Retention Factors

Retention duration may depend on:

  • account status
  • subscription status
  • legal requirements
  • dispute risk
  • fraud investigation
  • audit needs
  • security needs

Different data categories may have different retention periods.

16.2 Post-Termination Retention

Even after account closure or service termination, certain data may continue to be retained for:

  • compliance
  • fraud prevention
  • dispute handling
  • legal defense
  • accounting records
  • internal audit

subject to applicable law.


17. DATA SECURITY

Ainan takes commercially reasonable technical, administrative, and organizational measures to protect data.

Security efforts may include:

  • access controls
  • authentication systems
  • password protection
  • encryption mechanisms
  • security monitoring
  • activity logging
  • abuse detection
  • backup systems

17.1 No Absolute Security Guarantee

Despite reasonable safeguards, no digital system can guarantee:

  • absolute security
  • zero breach risk
  • zero hacking risk
  • zero data loss risk

This includes risks arising from:

  • cyberattacks
  • phishing
  • malware
  • insider threats
  • infrastructure compromise
  • third-party failures

Users acknowledge inherent internet security risks.

17.2 User Security Responsibility

Users also play an important role in protecting their own data.

Users should:

  • use strong passwords
  • protect credentials
  • avoid credential sharing
  • verify suspicious links
  • secure devices
  • report suspicious activity

Failure to follow reasonable security practices may increase user risk.


18. DATA BREACH RESPONSE

In case of suspected or confirmed unauthorized access, disclosure, or security incident, Ainan may take appropriate response measures.

18.1 Incident Response

Response actions may include:

  • investigation
  • access restriction
  • system isolation
  • credential reset
  • patch deployment
  • provider coordination
  • forensic review

18.2 Notification

Where required by applicable law or reasonably necessary, affected users may be notified regarding significant incidents.

Notification timing may depend on:

  • incident severity
  • legal obligations
  • investigation progress
  • security considerations

19. COOKIES & TRACKING TECHNOLOGIES

Ainan may use cookies and similar technologies to improve service functionality, security, performance, and user experience.

Such technologies may include:

  • browser cookies
  • session cookies
  • local storage
  • device identifiers
  • analytics scripts
  • tracking pixels
  • performance monitoring tools

19.1 Purpose of Cookies

Cookies and similar technologies may be used for:

  • login persistence
  • account authentication
  • remembering preferences
  • security verification
  • analytics
  • performance optimization
  • fraud detection
  • session continuity

These technologies help improve platform efficiency and usability.

19.2 Cookie Control

Users may manage cookie settings through browser controls.

However, disabling cookies may affect functionality of certain features including:

  • login sessions
  • dashboard access
  • saved preferences
  • AI continuity
  • platform performance

Ainan is not responsible for service limitations caused by user-disabled cookies.


20. USER PREFERENCES & PERSONALIZATION

Ainan may store user preferences to improve service experience.

Preferences may include:

  • language preference
  • dashboard settings
  • notification settings
  • AI interaction preferences
  • saved configurations
  • history-based personalization

20.1 Personalization Purpose

Stored preferences may be used to provide:

  • relevant content
  • improved AI context
  • better recommendations
  • faster workflow
  • personalized user experience

20.2 Preference Reset

Ainan may modify, migrate, or reset certain preferences during:

  • upgrades
  • maintenance
  • system migrations
  • infrastructure changes

Reasonable efforts may be made to preserve user settings where practical.


21. COMMUNICATION & NOTIFICATION CONSENT

By using Ainan services, User consents to receive communications and notifications from Ainan.

21.1 Communication Channels

Notifications may be delivered through:

  • email
  • SMS
  • WhatsApp
  • phone calls
  • dashboard alerts
  • browser notifications
  • AI messages
  • automated reminders

21.2 Notification Types

Communications may include:

  • login alerts
  • payment reminders
  • subscription expiry notices
  • service updates
  • product announcements
  • training launches
  • policy changes
  • security warnings
  • support communications
  • promotional messages

21.3 Promotional Opt-Out

Where applicable, Users may opt out of non-essential promotional communications.

However, essential service-related notifications may still be sent.


22. USER RIGHTS

Subject to applicable law, Users may request certain rights regarding their personal data.

Such rights may include:

  • access request
  • correction request
  • update request
  • deletion request
  • objection request
  • communication preference changes

These rights may be limited by legal, compliance, operational, security, or contractual obligations.

22.1 Access & Correction

Users may request correction of inaccurate or incomplete information.

Ainan may require reasonable verification before processing requests.

22.2 Deletion Requests

Users may request deletion of certain data.

However, Ainan may retain data where necessary for:

  • legal compliance
  • fraud prevention
  • audit
  • dispute resolution
  • contractual defense
  • financial records

Deletion requests may therefore be partially limited.


23. CHILDREN’S PRIVACY

Ainan services are generally intended for adults and business users.

Ainan does not knowingly target children under 18 years of age for independent contractual services.

If Ainan becomes aware of data collected from a minor without proper legal authorization, reasonable steps may be taken to remove such data where required.


24. INTERNATIONAL DATA PROCESSING

Depending on infrastructure, certain data may be processed, stored, backed up, or transmitted across multiple jurisdictions.

Such processing may occur through:

  • cloud infrastructure
  • AI providers
  • hosting providers
  • global service vendors

By using Ainan services, User acknowledges such cross-border processing where applicable.


25. POLICY UPDATES

Ainan reserves the right to update, modify, replace, or revise this Privacy Policy at any time.

Updates may occur due to:

  • legal changes
  • regulatory requirements
  • business expansion
  • platform changes
  • security improvements
  • infrastructure changes

25.1 Effective Date of Changes

Updated policies become effective upon:

  • website publication
  • dashboard notice
  • email notification
  • continued platform usage

Continued use after updates constitutes acceptance of revised policy.


26. GOVERNING LAW & JURISDICTION

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable legal requirements, courts located in: Jaipur, Rajasthan, India shall have exclusive jurisdiction over disputes relating to this Privacy Policy.


27. CONTACT FOR PRIVACY MATTERS

For privacy-related requests, questions, or concerns, Users may contact Ainan through official communication channels made available by the Company.

Ainan may require identity verification before processing sensitive privacy requests.


ACCEPTANCE OF PRIVACY POLICY

By accessing or using Ainan services, User acknowledges and agrees that:

  • this Privacy Policy has been read
  • data practices are understood
  • data processing is consented to
  • continued service usage indicates acceptance

Consent statement:
☑ I have read, understood, and accepted the Privacy Policy of Ainan Signage Network.